12/10/2023 0 Comments Call queue 3cxYou want to connect the caller with someone who speaks their language. If for example you’re running an inbound call centre with multiple language options it can be difficult to allocate the right agents to the right caller. If you’ve got an inbound contact centre and you’ve got multiple language options and then you’ve got a staff member who it’s probably speaks. One example that Nick gives in the video is about an inbound call centre. This makes the system easy to understand and simple to apply. You allocate a 1 to 5 rating for each user, 5 being the best rating, and 1 being the worst. The skill based routing system is surprisingly easy to administer. To see how the Call Center Module can boost your customer service, take a look at the 3CX Call Center Module Video here.įor more information on the 3CX Call Center Module, give us a call today.With skill based routing you can set an order of routing for users based on a particular skill set or area of expertise. Purchase the 3CX Call Center Module today! The 3CX Call Center Module for the Mini Edition of 3CX Phone System costs only $745. All you need to do is purchase the upgrade and reactivate your 3CX Phone System. The 3CX Call Center Module is a license key only upgrade to 3CX Phone System.
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